Shipping, delivery & returns

The whole process — from drafting the design to delivering the finished rug to you — takes roughly five to six weeks.

All shipping costs within India are on us! With international orders, charges will vary depending on where you are, and will be calculated once you enter your delivery address. This doesn’t include Customs duties that may be charged by your country.

We will send you a tracking number as soon as your shipment leaves our workshop.

We take utmost care of our products so that they reach you just the way they were when you first laid eyes on them. However, if you feel it was damaged during transit, please drop us a line at shop@spacewarprugs.com and we’ll make it right.

You should have your product within a week (5-6 business days) of it leaving the workshop.

We get that sometimes you can have a change of heart. In such a case, reach out to us before 2 PM IST the following day, and we will give you a full refund.

We can’t take back rugs unless it was damaged during transit. Please double check and make sure you’re happy with everything (like measurements, colours and design) before confirming your order. You can also cancel your order before 2 PM IST the following day, and get a full refund.

Size, design & customising

Our products come in a few standard sizes that work across a range of spaces. A great way to avoid getting a product that doesn’t fit is to take measurements of your space before picking the size. In fact, measure it twice, just to be sure.

Each rug is handcrafted by our artisans, which means while they will be similar, no two rugs will ever be the exact same. In fact, we believe that’s the beauty of it so go ahead and embrace the wabi-sabi. And if you’re really not happy with the result, reach out to us.

If you have an idea or design in mind but don’t see it in our catalogue, just send us a note at shop@spacewarprugs.com with your sketches, ideas and moodboards, and we’ll help you bring your ideas to life. Prices of bespoke rugs will vary depending on the complexity of your design.

Since our rugs are made to order, we may not have the materials anymore to make one of our old designs. However, please write to us at shop@spacewarprugs.com and if we have all the materials on hand, we can definitely make it for you.

When it comes to choosing a workshop, we partner with only the best. Our partner artisans are master craftspersons, and often have decades of experience so you can be sure of the workmanship. 

Our rugs don’t come with a warranty attached, however there are plenty of ways to ensure your carpet lives to a ripe old age. You can find the care instructions on the back of your rug or on our rug care guide.

You can always reach out to us at shop@spacewarprugs.com or call us at +91 9820838028.

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